Partial Dataroom Outage

Incident Report for ansarada

Resolved

This incident has been resolved.

Posted Jul 20, 2024 - 00:19 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 19, 2024 - 23:32 AEST

Update

A fix has been implemented and the DataRoom is partly recovered. We're working on a complete fix.

Posted Jul 19, 2024 - 20:36 AEST

Update

A fix has been implemented and the DataRoom is partly recovered. We're working on a complete fix.

Posted Jul 19, 2024 - 20:06 AEST

Update

A fix has been implemented and the DataRoom is partly recovered. We're working on a complete fix.

Posted Jul 19, 2024 - 20:03 AEST

Update

A fix has been implemented and the DataRoom is partly recovered. We're working on a complete fix.

Posted Jul 19, 2024 - 20:02 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 19:57 AEST

Update

We brought back some features, but we are still working on a full restoration.

Posted Jul 19, 2024 - 19:56 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 19:53 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 19:33 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 18:56 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 18:34 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 18:09 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 17:52 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 17:35 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 17:18 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 17:01 AEST

Update

We're trying to implement a temporary solution to recover the system.

Posted Jul 19, 2024 - 16:44 AEST

Update

We're trying to implement a temporary solution to recover the system.

Posted Jul 19, 2024 - 16:25 AEST

Identified

We found the issue with an external vendor and are checking with them to resolve the issue.

Posted Jul 19, 2024 - 15:58 AEST

Update

We are continuing to investigate this issue.

Posted Jul 19, 2024 - 15:43 AEST

Investigating

We are currently investigating this issue.

Posted Jul 19, 2024 - 15:39 AEST

This incident affected: Ansarada Data Room (User Administration, Dataroom Management, Documents, Q&A, Reporting, Tenders Submission Tool, Tender Evaluation Tool, Deal Workflow, Archives / Bulk Downloads, Other functionality).